We use the USPS First Class Shipping for all orders under 1 lb. For domestic orders over a pound, we use UPS ground 2-5 business days.
For international orders, we use DHL which usually takes between 2-5 business days to reach you. Please note that duties and taxes vary from country to country and it is the responsibility of the customer to research these fees and pay them at the time of receipt.
Estimated shipping cost is calculated during checkout. You will have the option to view shipping cost before completing your order. At the moment, we do not accommodate Expedited Shipping on orders.
Normally we ship all around the world, but due to Covid-19 we can now only ship to a select amount of countries. We are hoping this will change soon.
How long does it take for my order to arrive?
We ship out orders twice a week, usually at the beginning and end of the week. If you live in California it will likely only take one or two business days for your order to arrive once it has shipped. If you live in other parts of the US it will take anywhere from 1 - 5 business days. International orders can sometimes take anywhere from two or three weeks, depending on the country and time of year. When your order ships you will receive an email confirmation with your tracking number.
I think my package is lost in transit?
For domestic orders, delays in transit are usually an internal issue within the local post office-- this could be due to a number of factors including, not enough equipment to transport mail, road closures, understaffed facilities, and mistakes while sorting mail. Most of the time, these sort themselves out, only rarely do domestic packages get lost in transit. Please be patient if delivery is taking longer than expected. If it’s been over 21 business days of inactivity, please contact us and we’ll see how best to proceed.
International orders are unpredictable and there is little we can do to expedite the shipping process. Delays in transit could be caused by customs clearances and unpaid duties.
Once the tracking is scanned into the destination country’s postal system, the USPS no longer holds responsibility for the package-- it is now transferred over to the destination country’s postal service. Sometimes the country’s postal service website will have more up-to-date information on the tracking. However, this is not always the case as some countries are not required to scan the tracking label-- this makes it difficult for us to create an inquiry or locate your package. Sometimes after days of inactivity, the package will arrive. If after 21 business days of inactivity, please reach out to us and we’ll see how best to proceed.
My order arrived damaged, can I get a replacement?
Yes, of course! We always want you to get a mint condition product. Please send us an email at firstname.lastname@example.org and we will help you get it sorted out. If the shipping box was damaged please also include photos, this helps us file a claim with USPS. If you believe the product was damaged prior to shipping please include photos, we quality check before sending orders out but sometimes things are missed.
Can I get reimbursed for import taxes?
We apologize in advance for any unforeseen taxes. We recommend checking a duty calculator (this one is pretty accurate-- remember to include total cost including shipping) to see what your country’s tariff is on certain goods. Unfortunately, we cannot refund you for import taxes. We aren’t responsible for the duties that countries impose on foreign goods. It’s a federal offense to falsify customs documents-- marking items as gifts or marking the price lower than it actually is. If the customs agent decides that the item is valued higher than it’s marked at, they can re-value the item (sometimes at an inflated rate) and the buyer is then responsible for paying the duties at the new price. For both our protections, all customs documentation will be completed accurately.
My package is being shipped back to you. Can you reship my order?
It’s our responsibility to get your order to you. Please ensure that the shipping address you’ve used is verifiable by the USPS and that the phone number is correct so that customs can contact you if there are fees that need to be paid. We always reship orders but ask that the buyer pay for shipping a second time if the package has been returned due to an incorrect address. Please contact us if this is the case.
If the package is lost in transit, we’ll assume responsibility for the lost mail and ship your order again. We may ask for an alternative address to ensure that your package reaches you.
My package says it's been delivered but it's not here?
This has been happening a lot recently. Most of the time a package will be scanned as delivered when it is accidentally dropped off at a nearby neighbor. Please wait 24 hours before contacting us. If the package is still no where to be found let us know and we will reship your order.
I was shipped the incorrect item. How should I proceed?
We’re so sorry if we accidentally shipped you the wrong order! Please reach out to us at email@example.com with:
- the invoice number
- a photo of the incorrect item you received.