Frequently Asked Questions
Which shipping service do you use? Do you ship internationally?
We use the United States Postal Service for all orders. For domestic orders, we either use USPS Priority or First Class which takes between 2-3 business days.
For international orders, we use USPS Priority International which usually takes between 6-10 business days to reach you.
Estimated shipping cost is calculated during checkout. You will have the option to view shipping cost before completing your order. We currently do not use FedEx, UPS, or DHL to ship internationally. At the moment, we do not accommodate Expedited Shipping on orders.
Normally we ship all around the world, but due to Covid-19 we can now only ship to a select amount of countries. We are hoping this will change soon.
How long does it take for my order to arrive?
We ship out orders twice a week, usually at the beginning and end of the week. If you live in California it will likely only take one or two business days for your order to arrive once it has shipped. If you live in other parts of the US it will take anywhere from 1 - 5 business days. International orders can sometimes take anywhere from two or three weeks to a month or more, depending on the country and time of year. When your order ships you will receive an email confirmation with your tracking number.
I think my package is lost in transit?
For domestic orders, delays in transit are usually an internal issue within the local post office-- this could be due to a number of factors including, not enough equipment to transport mail, road closures, understaffed facilities, and mistakes while sorting mail. Most of the time, these sort themselves out, only rarely do domestic packages get lost in transit. Please be patient if delivery is taking longer than expected. If it’s been over 21 business days of inactivity, please contact us and we’ll see how best to proceed.
International orders are unpredictable and there is little we can do to expedite the shipping process. We use USPS Priority International which normally takes 6-10 business days to reach you but can sometimes take up to 4-6 weeks. Delays in transit could be caused by customs clearances and unpaid duties.
Once the tracking is scanned into the destination country’s postal system, the USPS no longer holds responsibility for the package-- it is now transferred over to the destination country’s postal service. Sometimes the country’s postal service website will have more up-to-date information on the tracking. However, this is not always the case as some countries are not required to scan the tracking label-- this makes it difficult for us to create an inquiry or locate your package. Sometimes after days of inactivity, the package will arrive. If after 21 business days of inactivity, please reach out to us and we’ll see how best to proceed.
My order arrived damaged, can I get a replacement?
Yes, of course! We always want you to get a mint condition product. Please send us an email at firstname.lastname@example.org and we will help you get it sorted out. If the shipping box was damaged please also include photos, this helps us file a claim with USPS. If you believe the product was damaged prior to shipping please include photos, we quality check before sending orders out but sometimes things are missed.
Can I get reimbursed for import taxes?
We apologize in advance for any unforeseen taxes. We recommend checking a duty calculator (this one is pretty accurate-- remember to include total cost including shipping) to see what your country’s tariff is on certain goods. Unfortunately, we cannot refund you for import taxes. We aren’t responsible for the duties that countries impose on foreign goods. It’s a federal offense to falsify customs documents-- marking items as gifts or marking the price lower than it actually is. If the customs agent decides that the item is valued higher than it’s marked at, they can re-value the item (sometimes at an inflated rate) and the buyer is then responsible for paying the duties at the new price. For both our protections, all customs documentation will be completed accurately.
My package is being shipped back to you. Can you reship my order?
It’s our responsibility to get your order to you. Please ensure that the shipping address you’ve used is verifiable by the USPS and that the phone number is correct so that customs can contact you if there are fees that need to be paid. We always reship orders but ask that the buyer pay for shipping a second time if the package has been returned due to an incorrect address. Please contact us if this is the case.
If the package is lost in transit, we’ll assume responsibility for the lost mail and ship your order again. We may ask for an alternative address to ensure that your package reaches you.
My package says it's been delivered but it's not here?
This has been happening a lot recently. Most of the time a package will be scanned as delivered when it is accidentally dropped off at a nearby neighbor. Please wait 24 hours before contacting us. If the package is still no where to be found let us know and we will reship your order.
I was shipped the incorrect item. How should I proceed?
We’re so sorry if we accidentally shipped you the wrong order! Please reach out to us at email@example.com with 1) the invoice number, 2) a photo of the incorrect item you received.
What is the Prisma Visions Tarot?
The Prisma Visions Tarot is a 79 card tarot deck that James designed as a self driven project. The deck is now on it's fifth edition and has made it around the world. The deck is available for purchase in the shop! There is a separate Prisma Visions FAQ with more info on the decks.
When are new prints released?
There is no specific time or set date for releases. Most editions are small and will sometimes sell out quickly. If you are interested in keeping up with releases it is recommended that you sign up for the newsletter.
What kinds of prints are available in the shop?
Typically there are two types of prints: screenprints and giclee prints. Screen prints are printed color by color on the highest quality printmaking paper. Because of the nature of screenprints and how they are made you can feel the ink on the surface by gently moving your finger across the print.
Giclee prints are printed digitally with an Epson SureColor 7000 11 ink cartridge printer on archival Moab Entrada Natural Rag paper. Giclee prints are not limited in color. These are the highest quality fine art prints.
Both types of prints are produced in James' studio in Los Angeles.
If a print is marked as sold out or out of print will it be available again?
Most likely, no. If a print has been marked as out of print it means that the full edition has been sold. All prints in the shop are limited edition and are not printed again in second editions. Once an edition has sold out the print is out of print. There are many sites where you will find other collectors willing to trade or sell prints - do some digging!
What is the best way to store prints once they have been removed from their packaging but before getting ready for framing?
There are a couple of things you can do to protect your limited edition print if you're not ready to have it framed:
Framer's Weights to hold the print down and encourage it to initially flatten.
Item 969-150WH at universityproducts.com
Books work as well but may leave residue on the print over time.
Mylar Sleeves to protect the print while you're flattening it as well as after:
For 12" x 36" prints (item B1236 at clearbags.com)
For 18" x 24" prints (item B18 at clearbags.com)
For other sizes, use the search feature.
Backing Boards to keep your print secured and protected during the flattening process.
For flattening, item 202090237 at homedepot.com will work for creating a 2 piece flattening sandwich.
Home Depot will cut the pieces to size for you - yay!
You'll want the pieces cut larger than the print you're flattening.
Using your framer's weights to hold the 4 corners down, flatten the print (art side facing down) on top of the backing board.
Allow the print to take a few days before you begin to see results.
Once the print begins to relax and uncurl less, you can slide the print into a mylar sleeve and sandwich it under another piece of backing board
Secure the print and mylar bag to the backing board with painter's tape.
Using large binder clips, secure the 2 pieces of backing board together to make a sandwich.
Periodically check on the print and remove it from the sandwich once satisfied with the flatness.
Note: You will not be able to get 100% of the curl out of the print.
Once flattened, you can insert 3/16" thick acid free foam core behind the print and inside the mylar sleeve to keep it flat once removed from the flattening sandwich.
What if my print arrives with damage inside of the package?
When you unroll your print flatten it for 24 to 48 hours with weights, we use very high quality and forgiving paper that re-flattens nicely. After it has flattened take a look to see if any of the damage is still visible.
If your print is folded, dinged, dented, torn, then send us an email (firstname.lastname@example.org) with a photo of your print and your edition number along with your order number and shipping address and we will send you a replacement print. We would never send out a damaged print knowingly. There are a lot of parts in the shipping process that can factor into the print becoming damaged.
Who is James R. Eads?
James is a Los Angeles native artist born in 1989. He is greatly inspired by music, the light and the idea that maybe we’ve all been here before. You can follow his life on instagram here or view his portfolio on his website.
Who has he worked with in the past?
James’ clients include: Google, Delta, Coca Cola, The Black Keys, Jerry Garcia, Iggy Pop, Dave Matthews Band, Alabama Shakes, Leon Bridges, Foo Fighters, Bonnaroo, Outside Lands, My Morning Jacket, Sylvan Esso, Ray LaMontagne, Nickel Creek, Why?, Phish, Edward Sharpe & The Magnetic Zeros, Walk the Moon, Andrew Bird & more..