What if my print arrives with damage inside of the package?When you unroll your print flatten it for 24 to 48 hours with weights, we use very high quality and forgiving paper that re-flattens nicely. After it has flattened take a look to see if any of the damage is still visible.
If your print is folded, dinged, dented, torn, or scuffed then send us an email (
hello@jamesreads.com) with a photo of your print and your edition number along with your order number and shipping address and we will do our best to send you a replacement print if possible. If your print shows a crease or scuff more than a 1/8" we will consider it damaged. We would never send out a damaged print knowingly. There are a lot of parts in the shipping process that can factor into the print becoming damaged. Please also keep in mind that these prints are handmade and fragile. The older the edition, the more likely some slight wear may be noticeable. These slight imperfections are what make these prints unique and irreplaceable works of art.