SHIPPING INFORMATION
*Special Announcements*
We are now offering FREE SHIPPING for US and Canada on orders of $150+ if your shipping fees are $25 and under! Use code FREESHIP at checkout. This code cannot be used in combination with other discounts and promotions.
1/24/22
Due to the global pandemic and overwhelmed postal services, we have been experiencing an influx of lost and returned international packages. We encourage you to purchase Route Package Protection with your order, follow your shipment closely, and file a claim if your package does not appear to be moving for more than 20 days. All issues must be reported within 30 days of the ship date to be eligible for a replacement or refund. We apologize for this inconvenience.
We also encourage you to check out our Retailers pagefor other shops around the globe that carry our products as it may be more cost-effective and efficient to order from a shop that is closer to you. Thank you for understanding.
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The Sun Visits the Rainbow Dragon... (Limited Edition of 150)
Please allow 1-2 weeks for this print to ship.
Little Visions Collection Pre-Orders*
Items in the Little Visions collection won't be ready to ship until June 2022. Since these are items from our Kickstarter campaign, all rewards must be fulfilled before we can fulfill shop orders.
*A Note About Pre-Orders: Due to severe congestion at the ports and global supply chain shortages we are not able to guarantee a shipping date for any items marked "Pre-order". The timeframes given for these items are estimates, not guarantees. All items in your order will ship out together. If you are planning to order a pre-order item along with other items, we suggest placing your pre-order separately. This will ensure that any additional items will ship within the usual timeframe.
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General Shipping Info:
We use USPS First Class Shipping, USPS Priority Mail and UPS Ground for all domestic orders.
For international orders, we use DHL, USPS First Class International and USPS Priority International. UPS Standard is also available if you are in Canada or Mexico. Please note that duties and taxes vary from country to country and it is the responsibility of the customer to research these fees and pay them at the time of receipt.
International Timelines, Restrictions, and Recommendations:
USPS International orders usually take anywhere from two to six weeks, depending on the country and time of year, shipping service selected and customs processes. USPS is currently experiencing service disruptions and delays due to Covid which could add even more time to the aforementioned estimate. These service disruptions change often and may not be reflected in the options shown to you at the time of check out.
Please check their current service disruptions to see if your country is on the list. If USPS is selected at checkout but your country is on this list at the time of shipment, we will choose the next best option and invoice you for any difference in cost.
USPS International Service Disruptions
While DHL is the quickest option for international orders, it is not available for all countries (DHL will not ship to residential addresses in Russia). In the past, it would take 1-3 business days for your order to arrive but due to the ongoing global pandemic, DHL is currently experiencing severe delays (since they are sometimes the only courier to certain countries).DHL Covid Updates
If you are in Canada or Mexico, UPS may be an available option at checkout. Typically, UPS takes 3-10 business days but may also be currently experiencing delays.UPS Service Delays
We highly recommend selecting Route Shipping Insurance at checkout if you are placing an international order. This insurance will protect you in the event that your package is lost in transit. Due to covid-related delays and the holiday season, this has, unfortunately, become more frequent.
Please scroll down to our FAQ list for more information about Route and solutions to other common shipping issues.
Shipping Costs:
We do our best to provide you with the most reliable and economical shipping options, but due to the ongoing global pandemic, our carriers continue to charge increasingly higher rates. This is, unfortunately, out of our control.
The estimated shipping cost is calculated during checkout. You will have the option to view shipping costs before completing your order. The prices shown are the carrier's shipping fee plus a possible handling charge, no greater than $2 USD. At the moment, we do not accommodate expedited shipping on orders.
Processing Time:
We ship orders out daily with the exception of some holidays. Typically, all orders placed on weekdays by 11 AM PT will ship out the next business day unless we are overwhelmed by a special release or sale.
Any order that includes a pre-order item will not ship until the pre-order item is available. A timed-edition print is a made-to-order item and will usually require a minimum processing time of two weeks. Please check the product description for a more accurate estimate.
If you are not able to select a shipping option at checkout or feel that the shipping rates shown to you are inaccurate, please send us an email at hello@jamesreads.com to assure that we have the most current shipping options available.
